Shape Your Hospitality Future with AceTek’s Diploma in AI-Enabled Guest Services and Operations
Duration: 12 Months (6 Month Institutional Studies + 6 Month Industrial Attachment)
Mode: Full-Time | Language: English
Diploma in AI-Enabled Guest Services and Operations
Course Synopsis
The Diploma in AI-Enabled Guest Services and Operations prepares students for modern hospitality environments where service excellence is enhanced through the use of artificial intelligence (AI) and digital technologies. The programme develops strong operational competencies in guest services, front office management, accommodation operations, food and beverage service, customer experience management, and professional communication.
Students are introduced to AI-supported systems such as smart reservation platforms, property management systems, operational dashboards, customer analytics tools, and digital feedback monitoring systems that support efficient service delivery and informed decision-making. While maintaining a strong hospitality operations foundation, the programme equips graduates with the ability to work confidently in technologically-enhanced hospitality environments where data insights and automation support service quality and operational performance.
Course Content – Modules
- AI-Enabled Guest Services and Digital Operations
- Food and Beverage Service Operations
- Accommodation and Front Office Services
- Applied AI Tools in Hospitality Operations
- Customer Experience and Data Analytics
- AI-Supported Professional Communication in Hospitality
- Project
Who Can Apply?
| Criteria | International Students |
| Minimum Age | At least 16 years of age. |
| Academic Qualification | Completed 10 years of formal education OR Mature candidates aged 30 years old and above with minimum 8 years working experience. |
| English Proficiency | Pass in English Language in year 10 or equivalent OR – Passed AceTek’s English Placement Test. |